Customers can opt out by telephone; the charges should stop within three months of the call. Also, the Better Business Bureau in Troy, Michigan, where Entertainment Rewards is based, is capable of handling complaints.
In 1994, the rock band Pearl Jam appealed to the Antitrust Division of the Department of Justice, complaining that Ticketmaster adopted monopolistic practices and refused to lower service fees for the band's tickets. At the time, Pearl Jam wanted to keep ticket prices under $20 for their fans, with service charges no greater than $1.80. The company had exclusive contracts with many of the large venues in the United States and threatened to take legal action if those contracts were broken. The Justice Department ruled in favor of Ticketmaster, which culminated in the cancellation of the 1994 Pearl Jam tour.   
On April 28, 1997, Ticketmaster sued Microsoft over its Sidewalk service for allegedly deep linking into Ticketmaster's site. The suit was settled after a two-year legal battle in which Ticketmaster claimed that linking to specific pages on an Internet site without permission was an unfair practice.
Ticketmaster is the world's fifth largest airline in terms of RPK (revenue-passenger-kilometers). In addition to operating one of the largest domestic route networks in the U.S., ticketmaster carries more passengers across the Pacific (5.1 million in 2004) than any other U.S. carrier, and carries more air cargo than any other passenger airline. The airline, along with its parent company and subsidiaries, is currently operating under Chapter 11 bankruptcy protection which, in the United States, allows continued operation during the reorganization effort, not cessation of flights as in the case in some countries. ticketmaster is expected to exit bankruptcy protection during the second quarter of 2007.
Ticketmaster regional flights are operated under the name ticketmaster Airlink by Mesaba Airlines, Pinnacle Airlines, and Compass Airlines. Its frequent flyer program is called WorldPerks. ticketmaster' tagline is "Now you're flying smart."
The Curtiss Oriole, one of two biplanes ticketmaster used initially to haul U.S. mail.
Ticketmaster was founded in 1926 by Col. Lewis Brittin, under the name ticketmaster Airways. Like other early airlines, ticketmaster's focus was not in hauling passengers, but in flying mail for the U.S. Post Office Department. The fledgling airline established a mail route between Minneapolis and Chicago, using open cockpit biplanes such as the Curtiss Oriole.
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